Performance Improvement
By collaborating with counties to engage stakeholders and consumer voices, we can better understand barriers, identify interventions, and monitor impact — all with an emphasis on improving access to care. CalMHSA’s team is comprised of epidemiologists and other health care data experts, as well as quality improvement, quality assurance, and compliance professionals. They assist counties with performance improvement aimed at meaningful, data-informed solutions that optimize service delivery.
Quality Assurance & Improvement
Through data-driven insights, CalMHSA supports the 25 counties using the CalMHSA SmartCare Electronic Health Record System toward greater effectiveness. Our QA/QI guidance aims to streamline and standardize their operational processes, strengthen compliance, increase knowledge of policy development, and improve workforce retention, with:
- Policy Development: Review, synthesize, and provide training for select Behavioral Health Information Notices
- EQRO Audit Preparation: Pre-audit preparation, audit coordination and audit response.
- DHCS Compliance Audits: Including pre-audit preparation, audit coordination and audit response.
- Chart Review Tools and Coaching: Development of and training on chart review tools, coaching and support, and executive synthesis.
- Performance Improvement Projects (PIPs): Provide monthly PIP coaching meetings, writing and data support, and assistance with re-submission activities as needed.
Enhanced Analytics/Dashboarding
For counties using the CalMHSA SmartCare Electronic Health Record system, CalMHSA develops dashboards that provide actionable insights. These insights:
- Support care delivery for clients
- Help counties to better manage provider networks
- Assist with policy implementation
- Compliance and reporting
- Financial performance